Frequently Asked Questions

You may return your items within 14 days of the date you received it. Return shipping cost is the responsibility of the customer.

Make sure you put the items back in their original packaging before you send them back to us. The items must be returned in the original condition you received it. All products are subject to inspection once we receive them.

Please contact us before mailing anything back so we can review your request and provide the appropriate instructions. If your model arrived damaged, incorrect, or incomplete, follow the relevant guidance from these FAQs when contacting us.

If an order is shipped, we won't be able to make any changes to your order and you would need to place a new order. However, before your order is being prepared for shipping, you may modify your order on our website by reviewing your previous orders in your profile.

If you are unable to pull up your previous order, please contact us, provide your order number, and the cancelation or changes you would like to make.

For now, we can only ship to our customers in the United States of America. Available shipping methods and costs are determined by the shipping carrier, USPS, and are based on the weight and size of the package. There is a small shipping and handling cost included in the shipping price. The price of shipping will be displayed at checkout.

Please allow up to 5-8 weeks for your order to be printed, prepared, and packaged. Processing time and shipping time are separate, so please consider both when ordering for a particular date.

If you need your order sooner or by a specific time, just ask! You can request our free rush service in your order note or contact us. Include the date you need your models for, especially if you’re ordering for a game, gift, or event. If you have a firm deadline, please contact us before ordering so we can discuss what’s possible.

When your order ships, you’ll receive an email notifying you that your order is on the way to you. The email will include tracking information. If you need help checking your order’s progress, contact us with your order number.

Check the tracking information for updates or delivery notes.

If it’s marked delivered, check around your delivery location and with anyone who may have accepted it for you.

If you still can’t locate it, contact your local post office and request assistance in locating your package.

If you still can't locate your package after contacting USPS directly, you can contact us with your order number so we can help investigate with USPS.

Models will not be glued or assembled prior to shipping. This is to better protect the model during shipping and to allow our customers an easier time painting the model. Models may come in multiple parts that need to be glued together upon arrival. Super glue of any kind works well! If you will be painting the model, we recommend gluing it together after it is painted and fully dried.

Please note, we are unable to offer painting services for any of our models and the items will be miled unpainted and unprimed. We encourage customers to paint their models when they arrive!

The scale is different from the size of the miniature! The relative scale of miniatures is a modeling calibration that compares the size of the model to the size of a “real life” object, person, or monster, measuring front eye level to the ground.

Since TTRPGs typically include fantastical species with no real-world equivalent, the scale is mostly left up to the modeler’s artistic choice. A 28mm scale dragon is massive when compared to a 28mm scale goblin, for example! Additionally, a 28-millimeter scale miniature from one creator may not match the same size as a 28mm scale mini made by another creator.

If you require a specific height or width for your project or event, please contact us! Many models can scale easily up or down, and we are happy to work with you to try and make sure you get the item you need.

Please use the chat function on our website if you need assistance! If you need additional support, please feel free to reach out to us at tattlestold3D@gmail.com. For questions about an existing order, include your order number and a brief description of what you need help with. Photos are especially helpful for questions about damage, missing parts, or incorrect items.